HAGGAI D. DAVIS, II Baton Rouge, LA 70820 | 225-205-1954 | haggai@hagdav.com | hagdav.com | linkedin.com/in/haggaidavis Executive Vice President | Chief Operating Officer | Technology & Operations Leader PROFESSIONAL SUMMARY Entrepreneurial executive with 20+ years of success directing sales, operations, and technical teams across MSPs, startups, and enterprise environments. Proven track record in building high-performing cultures, driving multi-million dollar revenue growth, and optimizing complex operational workflows. Expert in bridging the gap between technical innovation (AI, Cybersecurity, Cloud) and business profitability. Strategic communicator and media personality with a reputation for transforming stagnant departments into high-growth assets through data-driven leadership and relationship management. CORE COMPETENCIES - IT Infrastructure & Hybrid Environments - Microsoft 365 Ecosystem (Azure, Exchange, Intune, Defender, Purview) - Cybersecurity Risk & Compliance - Enterprise Systems Administration - Endpoint & Identity Management - Cloud Platform Strategy - Data Governance & Audit Support - eDiscovery & Legal Hold Support - IT Policy & Standards - Virtualization & Networking (WAN/LAN/Wi-Fi) - IT Service Operations & SLA Management - Team Leadership & Escalation Management - Stakeholder Communication - Digital Transformation - P&L & Budget Management - ITIL Service Management - Artificial Intelligence Training - AI & Emerging Technology - Mergers & Acquisitions / Integration - Vendor & Contract Management - Business Development & Partnerships - Telecom Sales PROFESSIONAL EXPERIENCE Workshop Leader | Geaux AI, Baton Rouge, LA Aug 2026 - Present - Design and lead hands-on, four-hour workshops that introduce beginners to artificial intelligence in plain language, covering prompting, everyday use cases, AI ethics, and safe use. - Built the complete curriculum: a 33-slide presentation with speaker notes, five hands-on exercise blocks, and a four-page attendee handout with prompt worksheets, a glossary, and a Claude, ChatGPT, and Gemini comparison. - Created real-world business exercises, including using AI to analyze a 200-company client list and prioritize sales visits by revenue and geography. - Launched and marketed the program end to end, including branding, flyer, landing page, and online registration and payment. Chief Operating Officer (Contract/Interim) | 180 Pros, Baton Rouge, LA Aug 2025 - Dec 2025 - Directed the day-to-day operations of IT service teams resulting in a 30% increase in efficiency. - Led the building and expansion of the sales and account management organization, applying strategic partnership development and CRM tools, which broadened the client base and supported revenue growth. - Developed a multi-media marketing strategy across digital and broadcast channels. Telecom Consultant | Haggai Davis Services, LLC, Baton Rouge, LA 2003 - Present - Consult with Managed Service Providers on staffing, sales, and operations. - Served as expert witness in telecom compensation litigation, analyzing network contracts and presenting technical evidence that helped secure favorable settlements for clients. - Advised on telecom regulatory and industry matters; built pricing and marketing plans for a start-up CLEC and hired the sales team; developed sales training procedures. Senior Customer Success Manager | General Informatics, Baton Rouge, LA May 2021 - Jul 2025 - Managed $225,000 monthly recurring revenue of major enterprise accounts across Louisiana and Texas with a 96% retention rate through proactive IT strategy alignment. - Delivered quarterly, semi-annual, and annual IT strategy reviews to C-level stakeholders, using PowerPoint decks and data dashboards to align technology roadmaps with business goals and clarify investment priorities. - Consulted on Microsoft 365 adoption, cloud migration planning, network modernization, and cybersecurity framework improvements across a portfolio of 50+ enterprise clients. - Coordinated IT compliance and risk management, supporting clients through security audits, vendor risk assessments, and data governance reviews. - Partnered with technical delivery teams to manage escalations, SLA performance, and service quality across hybrid on-premises and cloud environments. Director of IT - Sales & Service | EMCO Technologies, Baton Rouge, LA 2017 - Apr 2021 - Directed sales of IT services, cloud solutions, network hardware/software, cybersecurity, and custom applications by applying CRM strategy and multi-channel marketing, which expanded the client base and increased contract volume (EMCO was acquired by General Informatics, Apr 2021). - Grew monthly recurring revenue from $4,000 to $65,000, a 1,525% increase, by building a disciplined sales and service delivery operation around cloud solutions, cybersecurity, and network infrastructure. - Led end-to-end network design consulting from endpoint to cloud; directed IT service operations including help desk management, escalation workflows, technician prioritization, and client SLA compliance. - Featured speaker at Microsoft Community Connections and Microsoft Experience Center events. Creator & Co-Host | Tech Gumbo Radio Show & Podcast, Talk 107.3-FM Aug 2014 - Present - Co-host a weekly technology radio show and podcast, creating episode scripts, coordinating guests, and producing content that engages a growing audience of technology professionals. - Frequent technology subject-matter expert guest on A.M. Baton Rouge and Mornings with Brian Haldane. Director of Sales | Gulf South Technology Solutions, Baton Rouge, LA 2011 - 2017 - Represented the firm as a Microsoft Partner, attending the Microsoft Worldwide Partner Conference (2013, 2015) to network with vendors and secure joint-marketing opportunities. - Certified as a Microsoft Customer Immersion Experience leader to teach clients how to use Microsoft Office 365 in a business setting; earned Fortinet Network Security Expert (Level 3) and ITIL Foundation certifications. - Led technology education sessions for Microsoft forums statewide. Chief Operating Officer / Co-Owner | Go Kahuna & Veritas Data PQS, Baton Rouge, LA 2005 - 2011 - Built business plans, directed operations, and grew revenue to $1M within three years; negotiated partnerships with The Shaw Group, AIG, and Zurich Insurance. - Designed and managed web infrastructure, databases, and workflow automation; created the Cert Watch compliance notification system and an automated PQS database that reduced processing time from three weeks to 20 seconds. - Presented product launch at the AGC National Risk Management Conference (2010); secured a partnership agreement with ABC for nationwide PQS promotion. Regional Sales Manager | Xspedius Communications, Baton Rouge & Lafayette, LA 2004 - 2005 - Managed two branches and a team of 20 across sales, administration, technical support, and customer service, implementing standardized processes and weekly performance reviews that boosted regional sales efficiency by 15%. - Maintained $30K+ monthly recurring revenue selling fiber-based voice, data, and Internet solutions. EDUCATION & CERTIFICATIONS - Louisiana State University - B.S., General Studies - ITIL Foundation Certificate in IT Service Management - Feb 2016 (Cert #2998862) - Fortinet Network Security Expert (Level 3) - Microsoft Customer Immersion Experience (CIE) Certified Leader - Google AI Essentials Certification CIVIC & COMMUNITY LEADERSHIP - Rotary Club of Baton Rouge - Board President (2020-2021) - Capital Area STEM Network Center - Advisory Board (2020-Present) - Baton Rouge Community College - Business Curriculum Advisory Board (2008-2016) - Junior Achievement - Volunteer & Board Member (2005-2016) - Boys & Girls Club of Baton Rouge - Board Member (1999-2010) - Boy Scouts of America - Board of Directors, Scout Leader, Fundraising (1999-Present) - Baton Rouge Chamber of Commerce - Chaired Small Business Council; Leadership Baton Rouge Class of 2001 MEDIA - Television Technology Expert - WBRZ-TV - 150+ appearances as the go-to technology expert for one of Baton Rouge's leading television stations. - Mornings with Brian Haldane - Talk 107.3-FM (2018-Present) - Weekly technology segment. - Subject Matter Expert - Louisiana Radio Network (2020-Present) - Regular contributor on technology policy and trends affecting Louisiana. - Subject Matter Expert - The Clarence Buggs Show, Talk 107.3-FM (2011-2017); Guest Host - Talk 107.3-FM (2014-Present). AWARDS - Greater Baton Rouge Business Report Top 40 Under 40; QUALCOMM Batter Up National Sales Contest Grand Prize Winner; Louisiana Youth Seminar Hall of Fame; Baton Rouge Area Volunteer Activists. .